Your Naturkind carefree version
🌿 100 DAYS OF TESTING NATURKIND AT HOME
Because for us, trust is not just a word.
We want you to feel completely comfortable with your Naturkind stroller from the very beginning – even if you haven't tried it out in a retail store. That's why you now have the opportunity to test your Naturkind stroller in the comfort of your own home for 100 days .
The offer at a glance
- The 100 - day trial period applies to our strollers purchased directly from naturkind.com .
- This offer applies exclusively to non-discounted products . Promotional models or discounted items are subject to a 14-day return policy as usual.
- Limited special editions and spare parts are excluded from this testing option.
- This offer is personal and non-transferable .
In case of a return between day 14 and day 100 , the following conditions apply:
- Return in the original packaging
- The stroller must be in perfect condition
- No signs of wear, stains or damage
- All original labels and stickers must be present
Fairness for both sides
We live sustainability – this includes carefully reviewing returns. Naturkind therefore reserves the right to refuse returns if there are obvious signs of wear or misuse.
We also reserve the right to adapt or terminate the offer at any time if necessary.
💚 How it works:
Would you like to take advantage of the trial period? No problem – the trial period is automatically activated when you purchase through our website. For more information, simply contact our customer service.
5 YEAR WARRANTY
Valid for all newly purchased Naturkind strollers (from the date of purchase 26.06.2025)
1. Two years of legal protection – three more as a sign of trust
When purchasing a new Naturkind stroller, customers automatically receive a two-year statutory warranty. In addition, Naturkind offers a voluntary warranty of up to three years (total duration: five years), provided the item is purchased online or from an official Naturkind retailer and registered within 30 days.
2. What Naturkind guarantees
Naturkind stands for the highest quality and precise craftsmanship. Our voluntary warranty covers material and manufacturing defects that occur despite proper use. The warranty is valid within the EU and Switzerland and is valid exclusively for the original purchaser.
3. How the warranty process works
To claim warranty services, the following conditions must be met:
- Presentation of proof of purchase with purchase date.
- Contact customer service or your authorized dealer.
- Description of the defect including photo or video for documentation.
After examining the case, Naturkind will decide whether to correct the defect through repair or replacement. Repairs are performed either at Naturkind or at an authorized specialist workshop. Replacement parts may vary slightly in color or model, but will always be of comparable quality.
Because sustainability plays a central role at Naturkind, most of our product components are designed to be easily and quickly replaced by the customer. We will send you the appropriate replacement part along with easy-to-follow video instructions. This allows you to complete the repair right at home – often, the stroller is ready for use again in just a few days (depending on shipping time).
4. What is not covered by the warranty
The voluntary Naturkind guarantee does not cover damage caused by:
- normal wear and tear (e.g. tire tread, fabric fading)
- improper use or overloading
- Unauthorized modifications or repairs by third parties
- Use of non-certified accessories
- weather-related influences (e.g. rust, mold, UV damage)
- lack of or incorrect care according to the operating instructions
5. Out-of-warranty repair service
Even after the warranty period has expired, we're here to help: We offer a repair service for many common models. You can obtain spare parts and repair quotes directly from our customer service.
|
Defective part |
Complaint |
Cause/Comment |
1 year |
2 years |
5 years* |
|
parking brake |
Functionless |
Everything except adjustment and wear parts such as brake sleeve, brake ring, brake cables,… |
Yes |
Yes |
Yes |
|
frame |
Scratches & Rust |
Natural wear and tear |
No |
No |
No |
|
Powder coating chipped |
Yes |
No |
No |
||
|
No folding function |
Yes |
Yes |
Yes |
||
|
Noises/squeaking |
No |
No |
No |
||
|
Driving characteristics |
Straight-line stability, fluttering wheels |
Natural wear and tear |
No |
No |
No |
|
Cork on the push handle |
Damaged, color changes |
No |
No |
No |
|
|
Stretches on the push handle |
No |
No |
No |
||
|
Insert lock |
Functionless |
Broken parts |
Yes |
Yes |
Yes |
|
Handlebar height adjustment |
No or reduced function |
Yes |
Yes |
Yes |
|
|
Tires |
Worn tire tread |
Natural wear and tear |
No |
No |
No |
|
Eggs, broken |
No |
No |
No |
||
|
protective bar |
Broken |
Yes |
Yes |
Yes |
|
|
Damaged foam/cover |
Natural wear and tear |
No |
No |
No |
|
|
Incorrect assembly |
No |
No |
No |
||
|
ankles |
Non-functional, canceled |
Overload |
Yes |
No |
No |
|
Roof fixing |
Roof does not stay in the desired position |
Readjustment of the screws |
No |
No |
No |
|
fabric cover |
Run in |
Wrong washing program |
No |
No |
No |
|
zipper |
|
|
Yes |
No |
No |
|
Torn seams |
|
|
Yes |
No |
No |
|
Snap fasteners |
|
|
Yes |
No |
No |
|
stains |
|
|
No |
No |
No |
|
Color fading |
|
|
No |
No |
No |
|
belt |
|
|
Yes |
Yes |
Yes |
|
Mold and lint formation |
|
|
No |
No |
No |
|
Tear in and tear apart |
|
|
No |
No |
No |
|
|
|
|
|
|
|